A couple of months ago my washing machine, a long serving top loader, finally died. I wasn’t particularly sad, as I’d been thinking about replacing it with a nice new water efficient front loader for a while. And so it was that I ended up buying a Swedish made Asko model W6884 Eco wasing machine. I hadn’t looked at reviews of the Asko machines, but the salesman sold me on the Asko. In particular I liked the door seal arrangement, which does not feature the big rubber boot that needs to be wiped out after each use. I got the machine home, installed it, and eagerly fired it up with a load of washing. I noticed a few squeaks as the drum rotated, but when it got to the spin cycle, particularly with a heavy load, the machine sounded like someone bouncing up and down on an old inner-sprung matress. Surely that can’t be right, I thought, but I left it for a while to see if it would wear in and settle down. It didn’t. I noticed that the squeaking occured if I rocked the drum backwards and forwards. Since it was an expensive, brand new machine I was reluctant to start pulling things apart myself, so I called the Asko serviceman. On taking the top off the machine, he found that the spring attached between top rear the drum and the back of the case was rubbing against a lug on a bracket which provides an attachment point for one of the transport bolts. He called the Asko agents and discovered that there was a new type of spring, which he ordered. In the mean time he tried to bend the spring to make it clear the lug. It helped, but the rubbing still occured. About a week later the new spring arrived and was fitted by the serviceman. Dissapointingly, the squeak persisted. This time I took the lid off myself (three torx screws along the back edge of the lid) and examined the spring (which looked exactly the same as the old one, so no wonder the problem remained). The solution was obvious. I went and got my drill and drilled a 3mm hole above the two existing slots into which the spring hooked, then moved the spring up to use the new hole (see photo below). The spring is now well clear of the lug, and the squeak fixed. I’m just left wondering if all examples of this model have this flaw, or if mine was unusual? If they do all squeak, how did such a design flaw slip past quality control at Asko? Anyway, if you have this problem with your Asko, at least you now know how to fix it.
Once Around the Block 
yes! we are having the exact same problem. Waiting for our replacement spring too. Will definitely show your post to our repairman. Thanks!
Looks like the spring was mounted incorrectly? Should it go around the lug, or though the lug. Surely the lug and holes there can’t be for good looks?
Now that it’s fixed, do you like the washer? My husband and I are deciding between it and a Miele.
I haven’t had any other problems with the machine. I also think I read somewhere things improved after they moved production from Sweden to Slovenia. However, if I were you I’d probably play it safe and buy the Miele.
Hm, our new Asko washer was delivered yesterday. We decided against the Miele because we’ve been somewhat disappointed by our Miele dishwasher, so we thought we’d give Asko a try this time around.
The good news is that I ran two loads this morning (one of them with the 1800 RPM spin cycle), and there were no untoward sounds. I couldn’t find any indication of where the machine was made, but ours doesn’t seem to have the defect you reported.
That’s good to hear. I was also looking at Miele, but one thing I liked about the Asko (and still like) is the door seal. I didn’t like the idea of having to dry the large rubber boots used on the Miele after each cycle or risk mould growth. By the way, every now and then I smear a small amount of silicon grease (Molycote 111) on this seal to ensure that it seats correctly. According to one article I read, Asko washing machine production moved to Slovenia in April 2013, so you probably have a Slovenian machine, which is a good thing. I don’t have any experience with Miele, it’s just that people seem to rate them highly.
Did you have a front loader before?
I found the label, and ours was indeed manufactured in Slovenia. Our old washer was a Sears front loader. It was a bit bigger than the Asko, but so far I don’t mind the decreased volume. And the Asko spin cycle is amazing–we air dry our clothing, so a good spin cycle makes a huge difference.
Thanks for the tip about using silicone grease. Much better than cleaning gunky fluid out from a big thick gasket!
Thanks for this very helpful post. Asko machines are re-badged in the UK as ISE . I had the exact same issue on my ISE W256, with it sounding like a dodgy old bed spring whenever the drum was slightly out of balance. The spring you identify was the culprit and was remedied with a bit of reshaping.
Thanks for the post. The Asko Service in Australia has a minimum call out of $85 and then addition labour cost for every subsequent 15 minutes. Asko claim the tech will identify the parts required and then order and return to our house at a later date when the parts arrive.
Asko also refuse to show any part diagrams or supply any service instructions. And I found the lady who recieved my call to be rude and not interested in any of the information / symptoms that I was trying to explain.
Our machine is 2 1/2 years old and we bought it believing it to be a top quality product and paid accordingly. This has been annoyingly noisy over them last 12 months. On removing the top cover we found the spring to be missing so I can only assume it has rubbed and wore through. This has caused the machine to vibrate. This became apartment when it bounced across the laundry and threw the front seal and shutting down before near destruction. Today we waited at home for the tech only to be told that late morning that the tech coul not attend due to illness. Asko have offered to replace the parts required ( a spring) if I agree to pay the call out. If this is a known fault from a quality product I would expect that the repair be made free of charge.
The choices I have is order the parts and repair the machine myself with no support from drawings or take another day of work and wait for a tech to arrive possibly without the parts and then take a further day off work to allow the tech to return with the parts.
I’ll order the parts myself at least I won’t have to deal with rude people on the phone who fail to understand that their customers have bought the “high quality product” assuming that they will have a good service life out of the machine.
Those wondering the part number for the “spring kit” ( includes front and rear spring) is 441938. Just google the part number and you will find plenty of vendors selling the genuine Asko parts which only re enforces my claim that this is a known fault on the machine.
Thanks Harvey, had the exact same problem and was an easy fix. Just saved us an expensive call out, much appreciated
Thank you for your post it has saved not only my money but sanity too (that screeching sound still grates on me when I think of it).
I’ve had my Asko for 8 years and about 10 months ago it started to unbalance, I checked the shocks, they were okay but I noticed a spring had come away from the machine, put it back, albeit a bit tighter. Then from then on that god awful screeching sound of wire against metal. Went back in and bent the wire so it wouldn’t touch, but no, still the sound. Finally I had had enough and started to look online for how the spring is meant to be attached, thinking I’d put it on incorrectly, saw your picture and then found your post. 10 mins later, the first wash since the modification and yay, no screeching.
Hi there, we have this same washer, it’s out of warranty and it’s making squeeky cat noises during the slow wash cycle like in this youtube vid here: https://www.youtube.com/watch?v=dx5BAyfqKno I know it’s a while for you but do you remember if yours were making the same sound?
No, that’s a different sound. That sounds more like plastic or rubber parts rubbing. Mine was a metal squeak like someone bouncing on an old innersprung mattress!
Thanks for the reply. Ours are weird because the noise only happens when the drum spins slowly during thw wash cycle. Spin cycle doesn’t squeek at all.